Complete the GOAL: reduce _____ to all the staff involved.

• A. Risk
• B. Noise
• C. Workload
• D. Confusion

Answer: (A)

The key idea is safety for everyone involved. Reducing risk means lowering the chances of harm and the potential impact if something goes wrong, which directly protects all staff. Risk is the broad measure that covers both the likelihood of incidents and their severity, so a goal centered on reducing risk to everyone involved is the most complete way to safeguard people in the workflow. While reducing noise, workload, or confusion are important concerns, they are either factors that can contribute to risk or issues that affect experience, but they don’t inherently guarantee safer outcomes for the entire team. Focusing on lowering risk guides how controls, training, and safer processes are implemented to protect every person involved.